For an urgent safeguarding concern, call +233 55 391 3254.
You do not need to be sure, and you do not need evidence. If something about a child does not sit right with you, this is the page that reaches the people who can act.
If a child is in immediate danger, do not start here
Any hour. Say the word "safeguarding" and the call skips the ordinary queue.
Useful if you cannot speak freely. You can send a message and we will call you back at a time you choose.
Read by the safeguarding lead. Answered within the hour, day or night.
Short on purpose. Tell us what you saw and how to reach you — we will ask the rest ourselves.
A feeling that something is off is a legitimate reason to call. Sorting out whether it is anything is our job, not yours. Nobody has ever been in trouble with us for reporting something that turned out to be nothing.
A report is seen by the safeguarding lead and only by those who need it to act. It is not discussed in the office, it is not shared with the family or caregiver in full, and it is stored with our tightest access controls.
If you work through HomeNest and you are worried about a child in a home you visit, tell us. Your placement is not at risk for raising it, and we will not name you to the family without asking you first.
Every report, every action and every decision is recorded with a time and a name against it. That record is what lets us see a pattern across separate concerns that each looked small on its own.
Five steps, in this order, every time. Written down so you can hold us to it.
You get a reply from a named person confirming we have it, at any time of day or night. You are never left wondering whether the message landed.
Before we investigate anything, we deal with the immediate situation. That can mean suspending a caregiver the same day, arranging cover so a family is not left without care, or calling the police ourselves.
One named person owns every report from start to finish. They speak to whoever needs speaking to, write down what they find, and decide what happens next.
Where a report meets the threshold, we notify the Department of Social Welfare and, where a criminal offence may have occurred, the Ghana Police Service or DOVVSU. That decision is not yours to make and not ours to avoid.
You get an outcome, not silence. There are limits on what we can share about another person, and we will say clearly where those limits fall rather than pretend nothing happened.
Our full child protection policy sets out the thresholds, the referral routes and who holds which responsibility. If you want to know how we vet caregivers before they are ever placed with a family, that is on how we vet.