For an urgent safeguarding concern, call +233 55 391 3254.
The questions families and caregivers ask us most, answered properly. If yours is not here, there is a person at the end of every channel below.
Our actual response times, not our aspirational ones.
Minutes, during opening hours
+233 55 391 3254The channel most families use, and the one we watch most closely.
Within the hour, day or night
Report a concernA separate route with its own on-call rota. Never queued behind general support.
The four things people most often need to change, and where to change them.
Change a start date, adjust hours, add a day, or pause while you travel. Do it from your dashboard, or tell us and we will do it with you.
Open your dashboardMobile money and card, invoices and receipts, and what happens if a payment fails. Every charge is itemised before it is taken.
See what things costA placement that is not working is not a failure — it is information. Tell us why and we will match again, at no extra placement fee within the first month.
Ask for a rematchSign-in problems, changing your phone number or email, updating your children’s details, and deleting your account and data.
Get account helpThis page is not the route for a safety concern
Send us the question in your own words. You will get a person, not a ticket number.